Outcome 05 · Drive repeat business

Your past customers already trust you. Most never hear from you again.

You did a good job and they were happy. Then nothing for a year, and next time they search online and find someone else. A reminder, a check-in or an offer goes out at the right time, with your name on it. The work you already won keeps paying.

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Reminders at the right time

When a customer is due to come back, they hear from you before they think of looking elsewhere. You set it once. After that, every customer gets the reminder at the right time, year after year.

  • Timed for each customer
  • By text or email
  • With a link to book
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Win back the ones who went quiet

Customers who haven't been in touch for a while get a friendly check-in and a reason to return. A customer who already trusts you is an easier sale than a stranger. Most businesses never ask them back.

  • Spots who has gone quiet
  • A personal message in your name
  • An offer when it helps
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The right offer to the right people

One message for past customers, another for your regulars, another for people who enquired but never booked. A message that fits gets read. One sent to everyone gets ignored.

  • Lists built for you
  • Campaigns written with you
  • See who opened, replied and booked
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Turn happy customers into referrals

After each job, happy customers get an easy way to pass your name on. Word of mouth is still the best lead there's. This gives it a nudge at the right moment.

  • A referral request after good work
  • One link to share
  • See who referred whom
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Drive repeat business

What's included.

Each part is set up for you, and we make the changes whenever you ask.

  • Past-customer import and clean-up

    Your old customer list brought in, tidied and tagged.

  • Win-back campaign

    A friendly message to customers who haven't been back.

  • Service, rebooking and renewal reminders

    Sent at the right time for each person.

  • Monthly offers

    One campaign a month to the people most likely to say yes.

  • Birthday and anniversary messages

    A personal touch that brings people back.

  • Cross-sell and upsell messages

    Tell customers about the other things you do.

  • Referral requests

    Happy customers get an easy way to pass your name on.

  • Loyalty, memberships and recurring payments

    Regular income from regular customers.

  • AI calls to past customers

    An AI call to bring back customers who've gone quiet.

Every plan is built from the seven outcomes. See what's in each plan.

Your past customers are your easiest sale. Start talking to them again.

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Frequently asked questions

Will my customers feel spammed?

No. Messages are timed around what each customer did and when they're likely to need you again. Anyone can opt out with one reply.

What do I send to past customers?

We write the campaigns with you: reminders, check-ins and offers that fit your business. You approve them once, then they run.

Can I see what worked?

Yes. You see who opened, who replied and who booked, so you know which messages bring customers back.

How long does it take to get started?

We set everything up and show you how it works before it goes live.

What does it cost?

It depends on what your business needs. See the plans page for what's included, then book a call and we'll give you a price.